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Privacy Policy


Ambleside Property Maintenance


1. Introduction
Ambleside Property Maintenance is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use and protect your personal data when you visit our website or contact us regarding our services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. Who We Are
Ambleside Property Maintenance provides property maintenance services to homeowners and landlords in Peterborough and surrounding areas.
If you have any questions about this policy or your data, please contact us at:
info@ambleside-pm.co.uk


3. What Data We Collect
We may collect and process the following information:
Information you provide directly:

  • Name

  • Email address

  • Phone number

  • Property address

  • Details of your enquiry

 

Information collected automatically:
When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Pages visited

  • Time and date of visit

  • Website usage data

 

4. How We Use Your Data
We use your personal data to:

  • Respond to enquiries and provide quotations

  • Deliver our services

  • Communicate with you regarding your enquiry or booking

  • Improve our website and services

  • Monitor website performance and user behaviour

We only collect and use data that is necessary for these purposes.

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5. Google Analytics
We use Google Analytics, a web analytics service provided by Google, to help us understand how visitors use our website.
Google Analytics collects information such as:

  • Pages visited

  • Time spent on the website

  • How you arrived at the site

This data is anonymised and used to improve website performance and user experience.
Google may process this data on our behalf. For more information, please see Google’s Privacy Policy:
https://policies.google.com/privacy

 

6. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:

  • Legitimate interests – to improve our services and respond to enquiries

  • Contractual necessity – where processing is required to provide services you have requested

  • Consent – where required (e.g. cookies)

 

7. Data Sharing
We do not sell or trade your personal data.
We may share your data with:

  • Ambleside Approved Contractors (only where necessary to deliver services)

  • Service providers (e.g. website hosting, analytics tools)

All third parties are required to respect your data and comply with UK data protection laws.

 

8. Data Retention
We only retain your personal data for as long as necessary to:

  • Fulfil the purpose it was collected for

  • Meet legal or regulatory requirements

When data is no longer required, it is securely deleted.

 

9. Your Rights
Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Request restriction of processing

  • Request data portability

To exercise your rights, please contact us at info@ambleside-pm.co.uk

 

10. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse.

 

11. Cookies
Our website uses cookies to improve functionality and analyse website traffic.
You can control or disable cookies through your browser settings. A cookie banner should be provided to obtain your consent where required.

 

12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.

 

13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Ambleside Property Maintenance
Email: info@ambleside-pm.co.uk

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